Purley Storage Terms and Conditions
These terms and conditions set out the basis on which Purley Storage provides storage-related services to customers in the UK. By making a booking, paying a deposit, or using any storage service, the customer agrees to be bound by these terms. Please read them carefully before confirming a reservation or delivering any items for storage. These conditions are designed to create a clear agreement on the storage service, including how bookings are made, how payments are handled, when cancellations may apply, how liability is limited, and what rules govern waste and prohibited items.
Purley Storage may update these terms from time to time. Any revised version will apply from the date it is published or otherwise notified to the customer. If a customer continues to use the service after changes take effect, that continued use will be treated as acceptance of the updated terms. These terms should be read together with any order confirmation, booking summary, or written instructions provided during the reservation process.
These terms apply to all customers who use a storage unit, container, or associated storage service, whether the arrangement is short term or long term. They are intended to support fair use of the premises and protect the safety of customers, staff, property, and neighbouring occupiers. Nothing in these terms affects any rights that cannot lawfully be excluded under UK law.
1. Booking Process
A booking for storage at Purley is only confirmed when the customer has completed the required reservation steps and Purley Storage has accepted the request. Enquiries, price checks, or availability discussions do not by themselves create a binding agreement. The booking process may include choosing the unit size or service type, confirming the start date, providing identification details, and agreeing to these terms. The company may refuse or cancel a booking if the information supplied is incomplete, inaccurate, or raises legitimate security or compliance concerns.
Customers must ensure that all information provided during booking is accurate and current. This includes the name of the account holder, address, contact details, and any information requested for verification purposes. If the customer is booking on behalf of a business, the person making the booking confirms that they have authority to bind that business. Any estimate of space required is the customer’s responsibility, and Purley self storage does not accept responsibility where items do not fit because of incorrect estimates made by the customer.
Where the service allows, a reservation may be made online, by phone, or in person. However, the booking is not final until payment, identification checks, or other conditions stated at the time of reservation are completed. Purley Storage may also require the customer to sign a separate licence, inventory, or access agreement. In the event of any inconsistency between these terms and a signed service agreement, the signed service agreement will take priority for the matters it specifically addresses.
2. Payments, Charges, and Late Payment
Customers must pay all fees agreed at the time of booking or as later notified in writing. Charges may include storage rent, administration fees, deposits, access fees, replacement key or lock fees, cleaning charges, disposal charges, and any other agreed service costs. Unless stated otherwise, all prices are exclusive of VAT or any other applicable tax, which will be added where required by law. Payment must be made using the approved payment methods and by the due date stated on the invoice or booking confirmation.
Storage fees are typically payable in advance for the relevant period. If payment is not received on time, Purley Storage may charge interest, suspend access, withhold release of goods, or take any other lawful step available to recover the debt. The customer remains responsible for all amounts due even if they stop using the unit without giving proper notice. Any discount, promotional rate, or introductory offer applies only for the period and conditions specified at the time it was offered.
If a payment is reversed, cancelled, or fails for any reason, the customer must immediately provide an alternative valid payment method and settle any outstanding balance. Purley Storage may also apply reasonable fees for failed transactions or debt recovery where permitted by law. The company may set off any amounts owed by the customer against any deposit or other sums held on account, to the extent allowed by law and by these terms.
3. Cancellations, Termination, and Access
Customers may cancel a booking before the start date, subject to any cancellation conditions stated at the time of reservation. If the customer cancels after the service has started, they may remain liable for charges up to the end of the applicable notice period or minimum term, whichever applies. Any deposit is refundable only in accordance with the booking terms and only after all outstanding amounts, cleaning costs, and other permitted deductions have been settled.
Purley Storage may terminate the agreement immediately if the customer seriously breaches these terms, fails to pay, stores prohibited goods, or behaves in a way that creates a risk to people or property. On termination, the customer must remove all goods promptly and leave the unit empty, clean, and in good condition. If the customer fails to do so, Purley Storage may charge for continued storage, cleaning, removal, or disposal, and may take lawful steps to deal with abandoned items.
Access to the storage facility may be restricted for security, maintenance, operational reasons, or where required by law. The company may also suspend access if there is an unresolved payment issue, a suspected breach of the agreement, or a concern about health and safety. While every reasonable effort will be made to minimise disruption, Purley Storage does not guarantee uninterrupted access at all times. Customers are responsible for planning access within opening hours and any agreed conditions.
4. Customer Responsibilities
The customer is responsible for ensuring that all items stored are suitable for storage, adequately packed, and protected against damage that may reasonably arise from being placed in a storage environment. Fragile items should be wrapped appropriately, and valuable items should be insured by the customer where appropriate. The company is not responsible for advising on packaging, and any assistance provided by staff is given without assuming liability unless expressly agreed in writing.
Customers must keep the unit locked at all times when not in use and must not share access codes, keys, or entry devices except with authorised persons. If a key, lock, or access device is lost or compromised, the customer must inform Purley Storage promptly. The customer must also comply with any site rules, security instructions, fire safety measures, and other operational requirements that are communicated during the service period. Failure to comply may result in suspension or termination of access.
The customer must not use the storage unit for business activities involving customers visiting the site unless prior written approval is given. No unauthorised subletting, lending, or assignment of the storage space is permitted. The customer remains responsible for the conduct of any person they allow access to the unit or premises. Any damage caused by the customer or their invitees may be charged to the customer in full, subject to applicable law.
5. Prohibited Goods and Waste Regulations
Customers must not store any item that is unlawful, dangerous, hazardous, explosive, flammable, toxic, radioactive, contaminated, or otherwise unsuitable for storage. This includes, without limitation, stolen goods, unlicensed firearms, illegal drugs, perishable food, live animals, biological waste, pressurised containers, and any goods requiring special licensing or refrigeration unless expressly agreed in writing. Purley Storage may refuse access, inspect the unit where permitted, or remove prohibited goods if there is a reasonable concern about safety or legality.
Waste must not be left in or around the unit unless it has been expressly accepted as part of the service. Customers are responsible for removing all unwanted items, packaging, pallets, and debris at the end of the hire period. Any waste disposal must comply with applicable UK environmental and waste regulations. The customer must not abandon waste, dump items on site, or leave materials that require specialist disposal unless such disposal has been arranged in advance and charged accordingly.
If waste, damaged items, or contaminated materials are left behind, Purley Storage may arrange removal, segregation, recycling, or lawful disposal at the customer’s expense. The customer may also be liable for any fine, clean-up cost, regulatory penalty, or loss suffered by the company as a result of improper disposal or breach of environmental law. Where necessary, the company may report suspected illegal dumping or storage of prohibited items to the appropriate authorities.
6. Liability, Insurance, and Risk
All goods are stored at the customer’s own risk unless the company has agreed in writing to assume a specific responsibility. The customer is strongly encouraged to obtain adequate insurance covering the full replacement value of the items stored, including damage caused by theft, fire, flood, leakage, accidental impact, vermin, mould, and other foreseeable risks. Any insurance arranged by the customer should be kept valid throughout the storage period.
Purley Storage does not accept liability for loss or damage to goods unless caused directly by its negligence or another liability that cannot legally be excluded. To the fullest extent permitted by law, the company will not be liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or emotional distress. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.
If the company is found liable for loss or damage, its liability will normally be limited to the lesser of the value of the affected goods or the amount reasonably recoverable under the relevant agreement and applicable law. Customers must notify the company promptly of any claim and provide supporting evidence, including photographs, proof of ownership, and valuation documents where requested. Any claim must be made within a reasonable time after the event giving rise to the claim, or as otherwise required by law.
7. Indemnity, Inspection, and Unauthorised Use
Customers agree to indemnify Purley Storage against losses, claims, liabilities, and expenses arising from the customer’s breach of these terms, unlawful conduct, negligent acts, or the storage of prohibited goods. This includes costs linked to injury, contamination, fire, pest infestation, environmental damage, enforcement action, and third-party claims. The indemnity does not apply where the loss is caused solely by the company’s own unlawful act or negligence that cannot be excluded by law.
Where permitted by law and where there is a reasonable basis to do so, Purley Storage may inspect a unit to protect safety, verify compliance, carry out maintenance, or respond to an emergency. The company will seek to act reasonably and, where possible, provide notice. However, immediate entry may be made without notice where there is a serious risk to people, property, or the operation of the facility. Any inspection does not create responsibility for the contents of the unit.
The customer must not use the storage space for any purpose other than storing permitted goods, unless the company gives written approval. The unit must not be used as a place of residence, a workshop, or a site for unlawful trade or nuisance. Any unauthorised use may result in immediate termination, removal of goods, and recovery of associated costs.
8. Force Majeure and Changes to Service
Purley Storage will not be liable for delay or failure to perform obligations caused by events beyond its reasonable control. These may include severe weather, fire, flood, power failure, transport disruption, industrial action, utility outage, epidemic, public emergency, or government action. In such cases, the company may suspend operations, amend access arrangements, or defer performance for the duration of the event. The customer remains responsible for fees due during any period of suspension unless the company states otherwise in writing.
The company may make reasonable changes to the service, site rules, operating procedures, or access arrangements where necessary for safety, compliance, or business efficiency. Any material change that affects the customer’s use of the storage unit will be communicated where reasonably practicable. If the customer does not accept a required change, their remedy may be to terminate the agreement in accordance with the cancellation or notice provisions applicable at the time.
9. Governing Law and General Terms
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the customer has a mandatory right to bring proceedings elsewhere under applicable law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
This document contains the full agreement between the customer and Purley Storage in relation to the storage service, except where a separate written agreement states otherwise. No failure or delay by the company in enforcing any term shall operate as a waiver of that term. Headings are included for convenience only and do not affect interpretation. References to “including” shall be read as “including without limitation”.
By proceeding with a booking or using the storage service, the customer confirms that they have read, understood, and agreed to these Purley storage terms. The customer should retain a copy of the booking confirmation and these conditions for their records. If any clarification is required, the customer should review the agreement before the storage period begins, as use of the service indicates acceptance of all applicable provisions.