Accessibility at Storage Purley
Storage Purley is committed to offering accessible storage options in the Purley area, both online and at our physical facility. We want customers, visitors, and team members to be able to use our services as independently as possible, regardless of ability or access needs.
Our Accessibility Commitment
We aim to align our website and key digital services with the Web Content Accessibility Guidelines version 2.1, at level AA. These guidelines are widely recognised as the international standard for creating more accessible websites and digital experiences. We treat accessibility as an ongoing process and regularly review our content, design, and layout to improve the experience for everyone using Storage Purley.
Website and Digital Accessibility
Our website has been designed to be straightforward to navigate for customers looking for accessible storage Purley area options. We work to maintain clear layouts, legible typography, and consistent navigation patterns across our pages. Text is written in plain language where possible, and headings are used in a logical order to support navigation by assistive technologies and keyboard users.
Where images are used, we aim to provide meaningful alternative text so that screen readers can describe important content to non-visual users. We avoid using colour as the only way to communicate information, and we aim to provide sufficient contrast between text and background to improve readability.
Screen Reader Support
Storage Purley aims to make our website compatible with commonly used screen readers. We use structured headings, lists, and descriptive labels to help screen-reader users move around pages efficiently. Our goal is that all key information, including opening hours, unit details, and service information, can be accessed without relying on visual cues alone.
Where forms are used, such as enquiry or booking forms, we work to ensure that form fields are clearly labelled, error messages are understandable, and instructions can be followed using assistive technologies.
Keyboard Navigation
We aim to ensure that the Storage Purley website can be used with a keyboard alone, without requiring a mouse or trackpad. This includes the ability to move through navigation menus, activate links and buttons, and complete forms using standard keyboard commands. We also seek to keep the tab order logical and visible so that users can easily see where their focus is on the page.
If you experience any difficulty using our site with a keyboard, please let us know so that we can review and improve your experience.
Physical Accessibility at Storage Purley
We aim to provide an accessible storage environment at our Purley facility. This includes considering step-free access where possible, clearly marked routes, and well-lit areas. Our team will always try to assist customers with individual access needs, including support in finding suitable units and guidance for safe loading and unloading.
If you have specific requirements when visiting Storage Purley, we encourage you to contact us in advance so we can discuss how best to support your visit.
Ongoing Improvements
Accessibility is not a one-time project for Storage Purley. We review our website design and facilities regularly, taking into account guidance, technology changes, and customer feedback. When we identify issues that might affect customers with disabilities, we prioritise practical adjustments wherever we can.
Contact for Accessibility Requests
We welcome feedback from all customers, especially those who rely on accessibility features. If you encounter a barrier when using our website or visiting our storage facility in Purley, or if you would like information in an alternative format, you can contact our customer service team using the contact details provided on our website.
Please tell us what you were trying to do, what went wrong, and any technology you are using, such as device type, browser, or assistive software. This information helps us understand the issue and work towards a solution as quickly as possible.
Storage Purley is committed to making our services as inclusive as we can, and we will do our best to respond to accessibility requests and reasonable adjustment enquiries in a timely and respectful way.
