Storage Purley Terms and Conditions for Storage and Removals
These Terms and Conditions set out the basis on which Storage Purley provides storage, removals, packing, transportation and related services. By making a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, firm or company requesting or receiving services from Storage Purley.
Services means any storage, removals, packing, loading, unloading, transportation, handling, or related services provided by Storage Purley.
Goods means the items that are the subject of the Services, including any personal belongings, furniture, equipment or other property.
Storage Facility means any premises used by Storage Purley for the storage of Goods.
Contract means the agreement between Storage Purley and the Customer for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Purley offers storage and removal services within the United Kingdom. The exact scope of the Services will be agreed at the time of booking and confirmed in writing, such as in a booking confirmation or invoice. Any additional services requested after the initial booking may be subject to separate charges and availability.
3. Booking Process
3.1 A booking may be made by the Customer by contacting Storage Purley and providing full and accurate details of the required Services, including the addresses, access details, dates, approximate volume of Goods, and any special requirements.
3.2 All bookings are subject to acceptance and availability. Storage Purley reserves the right to refuse a booking at its discretion, including where the Goods are unsuitable for handling or storage, access is unsafe, or the requested date is unavailable.
3.3 A booking will only be confirmed once Storage Purley has issued a booking confirmation and, where required, received a deposit or prepayment. Until confirmation is issued, any quotation or proposal is an invitation to treat only and not a binding offer.
3.4 The Customer is responsible for checking that all details in the booking confirmation are correct. Any discrepancies must be notified as soon as possible and in any event before the Services commence.
4. Quotations and Pricing
4.1 Any quotation provided by Storage Purley is based on the information supplied by the Customer. If the information is incomplete or inaccurate, Storage Purley reserves the right to adjust the quotation or invoice to reflect the actual work carried out.
4.2 Quotations are normally provided on a fixed price or hourly rate basis as stated in the quotation. Quotations may specify a validity period, after which Storage Purley may revise the price.
4.3 Additional charges may apply for factors such as waiting time, restricted access, additional labour, parking charges, congestion charges, tolls, long carries, dismantling or reassembly of items, or any service outside normal working hours, where not already included in the quotation.
5. Payments
5.1 Unless otherwise agreed in writing, payment terms are as follows:
a. For removals and transportation services, a deposit may be payable at the time of booking, with the balance due on or before the day the Services are carried out.
b. For storage services, the first storage period is payable in advance prior to the commencement of storage, with subsequent storage fees payable in advance at the agreed intervals.
5.2 Payment must be made using an accepted payment method as notified to the Customer. Storage Purley reserves the right to refuse to commence or continue Services if payment has not been received in accordance with these Terms and Conditions.
5.3 If the Customer fails to make any payment when due, Storage Purley may charge interest on the overdue amount at a reasonable commercial rate from the due date until the date of actual payment, whether before or after judgment, and may suspend or withhold Services.
5.4 All fees and charges are exclusive of any applicable taxes or duties unless expressly stated otherwise. The Customer is responsible for any such taxes or duties.
6. Cancellations and Amendments
6.1 The Customer may request to cancel or amend a booking by giving notice to Storage Purley. Any cancellation or amendment is subject to acceptance and the following terms.
6.2 For removals and transportation services, if the Customer cancels:
a. More than a reasonable minimum notice period before the scheduled date, any deposit paid may be refunded or transferred at the discretion of Storage Purley.
b. Within a short notice period before the scheduled date, Storage Purley may retain all or part of the deposit and may charge a cancellation fee to cover administrative costs and loss of opportunity.
6.3 For storage services, if the Customer cancels before the storage start date, any prepaid storage charges may be refunded at the discretion of Storage Purley, subject to any reasonable administrative fee. Once Goods are already in storage, any early termination will be dealt with under the storage terms below.
6.4 If the Customer wishes to amend the date, time, addresses, or scope of the Services, Storage Purley will use reasonable efforts to accommodate the change but cannot guarantee availability. Changes may result in an adjusted quotation or additional charges.
6.5 Storage Purley reserves the right to cancel or postpone Services due to circumstances beyond its reasonable control, including extreme weather, accidents, road closures, industrial action, or safety concerns. In such cases, Storage Purley will seek to reschedule the Services with the Customer. Liability for such cancellation or postponement is limited as set out in these Terms and Conditions.
7. Customer Responsibilities
7.1 The Customer must ensure that:
a. Adequate and lawful access is available at all collection and delivery addresses.
b. Parking arrangements are made where possible, including any permits or permissions required.
d. All Goods are properly packed and ready for handling unless packing services have been agreed.
7.2 The Customer must not present for removal or storage any Goods that are hazardous, illegal, perishable, explosive, flammable, corrosive, pressurised, or otherwise unsuitable, including but not limited to fuel, gas bottles, fireworks, firearms, ammunition, chemicals, paint, or waste.
7.3 The Customer is responsible for:
a. Disconnecting and preparing appliances.
b. Ensuring that all valuables such as money, jewellery, important documents, and electronic data are removed and kept in the Customer's possession, unless otherwise agreed in writing.
c. Complying with all instructions and advice given by Storage Purley regarding the Services.
8. Storage Terms
8.1 Storage Purley will store Goods at a Storage Facility selected at its discretion. The location may change from time to time, and Storage Purley may move Goods within or between facilities.
8.2 The Customer will be charged for storage at the agreed rate, payable in advance. If payment is not received on time, Storage Purley may deny access to the Goods and exercise a lien over them until all sums due are paid in full.
8.3 If any storage charges remain unpaid for a prolonged period, Storage Purley may, after giving reasonable notice, sell or dispose of all or part of the Goods and apply the proceeds towards the outstanding sums and the costs of sale or disposal. Any surplus will be held for the Customer.
8.4 The Customer is responsible for arranging any insurance cover for the full replacement value of the Goods while in storage or transit unless separate insurance is expressly agreed in writing.
9. Waste and Environmental Regulations
9.1 Storage Purley operates in accordance with relevant UK waste and environmental regulations. The Services are not a waste collection or disposal service unless expressly agreed.
9.2 The Customer must not use Storage Purley to dispose of waste, refuse or unwanted items in a manner that breaches legal or environmental rules. Any items identified as waste, contaminated materials, or prohibited items may be refused, separated, or disposed of at the Customer's cost.
9.3 Where Storage Purley agrees to remove and dispose of items, this will be carried out in line with applicable regulations. Additional charges may apply for disposal, recycling, or treatment of such items.
10. Liability and Limitations
10.1 Storage Purley will exercise reasonable care and skill in providing the Services. However, the Customer acknowledges that there are inherent risks in moving and storing Goods.
10.2 Storage Purley will not be liable for:
a. Loss or damage arising from the Customer's failure to pack Goods adequately, unless packing services were provided by Storage Purley.
b. Loss or damage to fragile items that were not packed to a professional standard.
c. Loss or damage arising from fair wear and tear, gradual deterioration, inherent defect, or pre-existing damage.
d. Loss or damage caused by vermin, insects, mould, or changes in atmospheric conditions where reasonable precautions have been taken.
e. Indirect or consequential loss, including loss of profits, income, or opportunity.
10.3 To the extent permitted by law, Storage Purley's total liability for loss of or damage to Goods, however arising, will not exceed a reasonable limit per item or per consignment, as specified or otherwise limited by law. The Customer is strongly advised to obtain appropriate insurance for the full value of the Goods.
10.4 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
11. Claims and Complaints
11.1 If the Customer believes that any Goods have been lost or damaged, or that there is any issue with the Services, the Customer must notify Storage Purley as soon as reasonably practicable and provide full details in writing.
11.2 Storage Purley may request evidence of loss or damage, such as photographs, receipts, or inventories. The Customer must cooperate with any reasonable investigation.
11.3 Any claim for loss or damage may be subject to the limitations and exclusions in these Terms and Conditions and any applicable insurance policy terms.
12. Force Majeure
12.1 Storage Purley will not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to acts of God, extreme weather, war, terrorism, civil unrest, industrial action, pandemic, government restrictions, or failures of transport or utilities.
12.2 In such circumstances, Storage Purley may suspend the Services for the duration of the event or seek to reschedule the work. If the event continues for a prolonged period, either party may discuss appropriate arrangements, which may include termination of the Contract.
13. Data Protection and Privacy
13.1 Storage Purley will process personal data in accordance with applicable data protection laws. Personal data will be used to manage bookings, provide Services, process payments, handle queries and comply with legal obligations.
13.2 By providing personal data, the Customer consents to its use for these purposes. The Customer has certain rights in relation to their personal data, which may be exercised in accordance with applicable laws.
14. Termination
14.1 Either party may terminate the Contract by giving reasonable notice where Services are ongoing, such as storage services, subject to any minimum term or notice period agreed.
14.2 Storage Purley may terminate the Contract immediately if the Customer:
a. Fails to make any payment when due.
b. Commits a serious or repeated breach of these Terms and Conditions.
c. Presents prohibited, illegal or unsafe Goods for removal or storage.
14.3 On termination, the Customer must promptly pay all sums due and arrange for the removal of Goods from storage, subject to any lien or right of sale under these Terms and Conditions.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between Storage Purley and the Customer are governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or any Contract, including any question regarding its existence, validity or termination.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.2 No failure or delay by Storage Purley to exercise any right or remedy shall operate as a waiver of that or any other right or remedy.
16.3 The Customer may not assign or transfer any rights or obligations under the Contract without the prior written consent of Storage Purley. Storage Purley may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services.
16.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the parties relating to the Services and supersede any prior agreements, understandings or representations.
By confirming a booking or using Storage Purley services, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
